From stock to customer, run every retail moment smarter.
Run store, e-commerce, stock, order, and customer data with AI agents. Build operations that understand demand, use product knowledge, check systems, and start the actions that matter.
No credit card required.
- Stock
- Store
- Orders
- Campaigns
- Returns
- E-commerce
- Customers
Customer: When will the navy wool coat be back in size M?
Size M is out of stock online right now, but our Kadıköy store has 2. I can hold one for you, or the store can ship it to your address.
The agent, behind the scenes
- Product catalogWool coat · navy · M
- StockOnline 0 · Kadıköy 2 · Bornova 0
- Ship-from-store ruleIn-stock items ship within 2 business days
Next step
The store team is notified.
The customer says what they want. Your agent knows the rest.
Even one question can require many systems evaluated together.
In retail, a single customer question can require stock, product, order, campaign, delivery, and return data to be evaluated together. ajan.io agents don’t just “talk about products”; they can find the right knowledge, check system data, and start the next piece of work.
ajanOne question
Knows the product
Product descriptions, attributes, and company policies.
Checks stock
Pulls current status from connected systems.
Understands the order
Evaluates customer and order context together.
Runs the process
Starts request, return, or operations flows.
From customer question to operational outcome — one agent experience.
From “When does this product arrive?” to a delivery action
What the customer sees
What happens in the back office
- 01
Customer request arrives
From web, WhatsApp, or your existing app.
- 02
Product knowledge is found
Product and company sources are checked.
- 03
Stock is queried
Store or warehouse stock is pulled from the connected system.
- 04
Order status is evaluated
Delivery or supply options are determined.
- 05
Best option is offered
Available alternatives are explained to the customer.
- 06
Action is taken
A reservation, request, or operations record can be created.
- 07
Approval is requested if needed
Discounts, exceptions, or special handling go to an authorized user.
- 08
Customer is informed
- 01
What the customer sees
Customer request arrives
From web, WhatsApp, or your existing app.
- 02
What happens in the back office
Product knowledge is found
Product and company sources are checked.
- 03
What happens in the back office
Stock is queried
Store or warehouse stock is pulled from the connected system.
- 04
What happens in the back office
Order status is evaluated
Delivery or supply options are determined.
- 05
What the customer sees
Best option is offered
Available alternatives are explained to the customer.
- 06
What happens in the back office
Action is taken
A reservation, request, or operations record can be created.
- 07
What happens in the back office
Approval is requested if needed
Discounts, exceptions, or special handling go to an authorized user.
- 08
What the customer sees
Customer is informed
Wherever the customer asks
One agent works across channels with the same product and stock information. Each channel needs its own setup and authorization.
Website
A chat window on your site answers the question right on the product page.
WhatsApp
Order and return questions in the channel customers already use.
Store teams
Stock, campaign, and procedure questions through Teams or Slack.
Example scenarios
Product advisor
Offers the right options based on product knowledge and customer need.
Stock lookup
Returns current stock by channel and location.
Order status
Explains the current stage and starts the needed operation.
Returns & exchanges
Checks company policy and runs the right process.
Store operations
Summarizes daily exceptions, critical stock, and pending work.
Campaign info
Explains campaign terms from corporate sources and checks eligibility.
Sales analysis
Summarizes data by product, category, or channel.
Post-purchase actions
Classifies requests and issues and starts the related flow.
From store to head office: who hands off what?
In retail the same question lands on four different teams. The agent takes the repeated part off each one.
Customer service
First answers and ticket records for order, shipping, and return questions.
Store teams
Stock in other stores, campaign terms, procedure questions.
E-commerce team
Consistent product information, stock alerts, campaign questions.
Regional and category managers
Sales and stock summaries, stores that need attention.
Where the agent looks
Behind every customer answer sit several systems. The agent reads them at once and starts the permitted action in the right one.
- Product catalogSpecs, size charts, care information
- Stock and storesStock by channel and store
- Order systemOrder, payment, and return status
- Carrier trackingShipment status, delivery requests
- Campaign rulesActive campaigns and their terms
- PoliciesReturn, exchange, and delivery rules
Connections are set up through ready integrations, MCP servers, or your own API. If your e-commerce platform has no ready connection, it can be defined as a custom integration.
Happy customer, rule intact
The agent immediately does what the policy allows and leaves anything involving amounts, exceptions, or goodwill to the team. You set the split.
The agent does right away
- Answers stock and order status
- Creates a code for returns within the policy window
- Opens an in-store hold request
- Explains campaign terms with the source
The team decides
- Late returns or exception requests
- Refunds and goodwill discounts
- The outcome of a damaged-item complaint
- Price requests outside a campaign
Example prompts
Ask the agent…Sample scenario
- Which stores have the product this customer is looking for?
- Why hasn’t this order shipped yet?
- Does this product meet our return conditions?
- Show products whose stock risk rose in the last 7 days.
Not one AI feature — a working system
Work in your industry runs on the same ajan.io architecture.
Your company knowledge
Lets the agent know your company and your rules.
Product information, return policy, campaign terms
AI agents
Evaluate information and decide what work to do next.
Product advisor, order and return agent
Integrations
Pull data from existing systems and take permitted actions.
Catalog, stock, order, and carrier connections
Workflows
Manage multiple steps, conditions, and waits in one process.
Return and exchange from question to delivery
Human approval
Keeps critical decisions with the right person.
Approval for exception returns and refunds
Governance
Keeps access, usage, and AI costs under control.
Usage by channel and store
Knowledge + decision + action + process. One platform.
Not just AI chat — a layer that runs work
| AI chat only | ajan.io |
|---|---|
| Answers a question | Finds knowledge, evaluates, and advances the work |
| Works from user-provided context | Uses company knowledge and system context |
| Generates text | Can act in systems |
| Ends in one interaction | Can start multi-step workflows |
| The user tracks progress | Can keep process state |
| Fully manual or fully automatic | Can require human approval at critical points |
| Model-centric | Work-process-centric |
Faster customer experience, fewer operational handoffs.
Instead of jumping between product screens, stock systems, and order panels to answer one question, unite knowledge and action in a single agent experience.
First agent: "Where is my order?"
The most common customer service question is one of the easiest to hand off. Start here; add return and stock questions later.
- 1
Upload the policies
Add your delivery and return policies as knowledge sources.
- 2
Connect orders and carrier
Connections that can read order status and tracking are enough.
- 3
Open one channel
Publish on your website or WhatsApp first and watch the answers.
Questions retail teams ask
What people ask most before publishing a customer-facing agent.
All FAQs
No. It answers only from the campaign rules you connect. Out-of-rule requests go to the team; you decide which actions need approval.
Turn your customer and operations data into working AI.
Start free · No credit card required