Invoices

Access, download, and understand your ajan invoices, including pro-rated billing when adding or removing team members.

Accessing Your Invoices

Navigate to Billing Settings

Go to Workspace settings → Billing.

Open the Billing Portal

Click Manage payment & invoices to open your Billing Portal.

Download Your Invoice

Scroll to Invoice History and click any invoice to download it. Invoices are sorted from newest to oldest.

What's Included in Each Invoice

• Billing Details
  • Invoice number and date
  • Billing period covered
  • Payment method used
  • Total amount charged
• Usage Breakdown
  • Seat count for the billing period
  • Prorated adjustments
  • Extra Usage when enabled
  • Workspace API usage when enabled
  • Workflows when upgraded
  • Workflow AI model usage when applicable
  • Any applicable discounts
  • Tax information by region

Understanding Prorated Billing

Invoices adjust when your team size changes during a billing period, but additions and removals are handled differently.

Example Invoice

Personal API key usage is included in the Extra Usage in Chat & Agents amount. The API amount covers workspace API key usage.

How It Works

When you add a member during a billing period, a freed seat is reused first at no additional charge for the current period. If the member increases your total seat count, the new seat is charged only for the days remaining in the current period. Removing a seat works differently. The seat stays billed through the end of the current period and remains reusable. The renewal quantity reflects active users from the next billing period onward. Removed seats are not credited in the current period. Prorated additions can make invoices harder to read. The following section walks through an example of how the correction appears on your invoice.

Seat changes take effect immediately. The related billing changes are updated daily. Prorated charges and credits appear on your next invoice. For some annual subscriptions, added seats, seat tier upgrades, and usage charges are billed monthly before renewal. This can include Workspace API usage, Extra Usage, and Workflow AI model usage.

You can split the seat subscription part of the invoice into two sections:

Past period corrections: prorated charges for users added during the previous period. Seat removals are not credited here; they reduce your seat count from the next period.

Upcoming period charges: the current number of users at the start of the new period.

Breakdown of the Example

This invoice combines a prorated seat change, seat subscription costs, and usage costs.

Seat corrections for the previous period:

• 1 Business seat was added on April 24th, bringing the total to 3 Business seats.
• ajan charges the remaining half month for 3 Business seats: €43.50.
• ajan credits the unused half month for the 2 original Business seats: -€29.00.
• Net seat adjustment: €14.50

Seat charges for the upcoming period:

• 3 Business seats × €29 = €87.00
• 1 Business Max seat × €119 = €119.00
• Total seat subscription costs: €206.00

Usage charges for the previous period:

• Extra Usage in Chat & Agents, including personal API key usage: €15.00
• Workspace API usage: €25.00
• Workflow AI Model Usage: €75.00
• Total usage costs: €115.00

Total: €14.50 + €206.00 + €115.00 = €335.50

Explain Your Invoice With ajan

ajan can help you understand your invoice. Upload your invoice to ajan, then copy and send this prompt:

Explain this ajan invoice in simple terms.

Break down:
- Seat charges
- Prorated corrections
- API, Workflow, and Extra Usage
- Taxes and Amount due

Use this docs page as context:
/docs/admin/billing/invoices

Invoice Issues and Changes

Contact support@ajan.com if something looks wrong on your invoice, you need additional billing documentation, or you want to change where invoices are sent.