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Subscription

Subscribe to ajan, manage your billing cycle, upgrade plans, and handle payments.

Manage your subscription in Workspace Settings → Billing.

  • Pricing Details — See our pricing structure for Chat & Agents, Workflows, and API.

Subscribing to ajan

After your trial ends, subscribe to continue using ajan.

Go to billing settings

Navigate to Workspace Settings → Billing.

Choose your billing cycle

Use the Monthly / Annual toggle to select your billing period. Annual billing provides a 20% discount on Chat & Agents seats. Workflow plans use separate annual prices.

Choose AI model pricing

Check AI Models included to have model usage included in your seat price, or uncheck it to use your own API keys (BYOK) at a lower seat price.

Subscribe

Click Upgrade on the Business plan card. You'll be redirected to Stripe to complete payment.

Applying a Promotion Code

If you have a promotion code, you can enter it during checkout:

  1. Follow the subscription steps above until you reach the Stripe checkout page
  2. Click Add promotion code below the order summary
  3. Enter your code and click Apply

The discount will be reflected in your total before you complete payment.

What's Included in Your Subscription

Your ajan subscription can include multiple components:

ComponentBilling ModelNotes
Chat & AgentsPer seat (user)Billed per assigned Business seat or Business Max seat. Volume discounts apply.
WorkflowsPer workspaceStarter tier included. Upgrade for more runs.
APIUsage-based (per token)Only billed if you use the API.

Managing Your Subscription

Once subscribed, you can manage everything through the Stripe billing portal.

Open the billing portal

Go to Workspace Settings → Billing and click Manage payment & invoices.

Choose what to manage

In the Stripe portal you can:

  • Update your subscription (change plans, billing cycle)
  • Update payment method
  • View and download invoices
  • Cancel your subscription

Switching to Annual Billing

Annual billing provides a 20% discount on Chat & Agents seats. You can switch directly in the Stripe billing portal:

Open the billing portal

Go to Workspace Settings → Billing and click Manage payment & invoices.

Update your subscription

Click Update subscription.

Select yearly billing

Toggle to Yearly, select your plan, and click Continue.

Upgrading Workflows

The Starter workflows tier is included with Chat & Agents. To upgrade for more workflow runs:

  1. Go to Workspace Settings → Billing
  2. Scroll to the Workflows section
  3. In the Business card, select 40k workflow runs / month or 100k workflow runs / month
  4. Click Upgrade to add the workflows package to your subscription

For a custom number of workflow runs, select Need more? Contact us in the Business card.

Updating Payment Method

  1. Go to Workspace Settings → Billing
  2. Click Manage payment & invoices
  3. In the Stripe portal, click the pencil icon next to your payment method
  4. Add a new card or update existing details

Updating Billing Information

To change your billing email, company name, address, or VAT ID:

  1. Go to Workspace Settings → Billing
  2. Click Manage payment & invoices
  3. In the Stripe portal, click Update information under the Billing Information section
  4. Update your details and save

Canceling Your Subscription

  1. Go to Workspace Settings → Billing
  2. Click Manage payment & invoices
  3. Click Cancel subscription
  4. Confirm the cancellation

Reactivating a Canceled Subscription

If you've canceled but want to continue:

  1. Go to Workspace Settings → Billing
  2. Click Reactivate on your plan card
  3. You'll be taken to Stripe to confirm reactivation

Need Help?

For billing questions, custom invoicing, or Enterprise plans, contact support@ajan.com.